Skysharp quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities. Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or Quality Manager.
At Skysharp Security Ltd we aim to provide High Quality Manned Guarding and related security services with Unparalleled Customer Service.
We shall provide adequate resources for:
- On-going improvement of the Management System, Products and Services
- Training and development of personnel
- Efficient communication with the Employees
- Health and Safety training
- First Aid Training
- Meeting planned targets and policy objectives
- To protect the employees, assets, information, integrity and reputation of the company from the potential threats.
We are committed to providing products/services that comply with
- Our customers’ specified needs and expectations
- The confidentiality of corporate, client and customer information
- Stakeholders Pension
- prevention of un-authorized access to Sensitive¹ information
- All necessary regulatory and legal requirements
- maintenance of the integrity of information
- ISO 9001:2008
- availability of the Information to authorized business processes and employees
- investigation of all breaches of information security, actual or suspected
Customer Focus A system is developed and is in place to promote the awareness of customer requirements through every day activities. Steps are taken immediately to review the system as the requirements change. It is made sure that the staffs are well trained to meet all the requirements necessary to satisfy customers.
Customer Satisfaction The necessary steps are taken to ensure that the needs and the expectations of the customer is identified, recognised and fulfilled with the objective of achieving the utmost customer satisfaction. The aim is to achieve a customer satisfaction rating of 8 (out of 10).
Customer Feedback A regular customer feedback is obtained in order to continuously improve every aspect of our organisation’s performance.
Customer Complaints Any complaints of or from the customer is analysed first to find the root cause. Appropriate actions or remedies are then taken or found to rectify or cure the complaints. Every necessary step is taken to prevent a recurrence in the future.
Equal OpportunitiesEvery step is taken to ensure that all the job applicants and employees do not suffer unfair discrimination due to their race, colour, nationality, ethnicity, religion, beliefs, social class, disability, marital status, family status or gender.
Training and Development Appropriate steps are taken to ensure that all the personnel with the company are trained to or above the required standard of the industry.
Communication It is ascertained that all the future organisational objectives, aims and staff developments is communicated to all the employees to ensure that they are kept well informed of the company’s direction and performance.
Health and Safety We are committed to the well-being of our employees and visitors. Measures are taken to provide the necessary work environment to achieve this aim.
First Aid Training All the staffs of the organisation are trained in giving ‘First Aid’.
Employee Feedback All employees in the organisation are encouraged to identify problems and make suggestions and recommendations to improve all aspects of our working practices. It shall then be considered by the senior management and appropriate actions are taken when necessary and communicated to all the personnel any changes if any made.